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Refund policy

Refund & Returns Policy for Azura Online

Thank you for shopping with Azura Online. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

1. Returns and Refunds – Overview

We offer a 30-day money-back guarantee on eligible products from the date you receive your order. If 30 days have passed since receipt, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Refunds

To be eligible for a refund:

  • The product must be returned in the original condition, with all packaging, accessories and tags (if applicable).

  • The item must not show excessive wear or obvious misuse.

  • For hygiene or safety reasons, some products that have been used or cannot be resold may not be refundable.

We may refuse a refund if these conditions are not met.

3. How to Request a Refund

To start a return:

  1. Contact our Customer Support team at info@azuraonline.com with your order number and reason for return.

  2. We will send you instructions on how to return the item.

  3. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Return Shipping

Return shipping costs are generally the responsibility of the customer unless:

  • The item arrived damaged or defective,

  • We sent the wrong item.

In these cases, we will cover reasonable return shipping costs — details will be provided when you contact us.

5. Refunds

Once we receive your returned item and inspect it:

  • We will notify you that we have received your return and whether your refund is approved.

  • Approved refunds will be issued to your original payment method within 14 business days of receiving your return (in line with UK consumer rights practices).

Please note:

  • It may take additional time for your bank or card provider to process the refund after we issue it.

  • Shipping fees originally paid are non-refundable unless the return is due to our error.

6. Exchanges

If you need to exchange an item for a different size, colour, or replacement of a defective product:

7. Faulty or Defective Products

If your item arrives faulty or damaged:

  • Please contact us immediately with photos or a description of the defect.

  • We will arrange a replacement or full refund at no cost to you.

8. Late or Missing Refunds

If it’s been more than 14 business days since your return was received and you haven’t seen a refund:

  • Check your bank account or credit card statement.

  • Contact your payment provider — refund processing times vary by institution.

  • If you still haven’t received your refund, contact us at info@azuraonline.com.

9. Contact Us

If you have any questions about returns or this policy in general, please email us at:
info@azuraonline.com