Shipping policy
Shipping Policy
Thank you for shopping with Azura Online. This Shipping Policy explains how we process and ship orders placed through https://azuraonline.com/.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be handed over to our shipping carrier and you will receive a confirmation email (and tracking information when available).
Please note:
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Processing time may be longer during busy periods (sales, holidays, promotions).
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Orders cannot always be changed or cancelled once processing has begun.
2. Estimated Delivery Times
Delivery times vary depending on your location and shipping method.
Estimated delivery timeframes:
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Standard Shipping: 5–12 business days
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International Shipping (if available): 7–20 business days
These timeframes are estimates and may be affected by:
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carrier delays
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customs processing (international orders)
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weather or service disruptions
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incorrect address details
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Occasionally, we may offer:
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free shipping promotions
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limited-time discounted shipping
Any shipping promotions will be shown at checkout.
4. Tracking Information
Tracking will be provided when available.
Please allow 24–72 hours after dispatch for tracking updates to appear, as carriers may take time to scan and register packages.
If you have not received tracking information, contact us at:
📧 info@azuraonline.com
5. Incorrect Address / Undeliverable Packages
It is the customer’s responsibility to ensure shipping details are correct at checkout.
If an order is returned to us due to:
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an incorrect or incomplete address
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failed delivery attempts
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refusal of delivery
We may require an additional shipping fee to resend the package.
6. Lost or Stolen Packages
If your package is marked as “delivered” but you have not received it:
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check with neighbors or building reception
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verify your shipping address
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contact the carrier directly
If you still cannot locate the package, email us at info@azuraonline.com and we will assist where possible.
Azura Online is not responsible for stolen packages after delivery is confirmed, but we will do our best to help resolve the issue.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
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your order number
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photos of the item and packaging
We will arrange a replacement or refund depending on the situation.
8. Customs, Duties & Taxes (International Orders)
For international shipments, customs duties, import taxes, or fees may apply depending on your country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
9. Shipping Restrictions
We may not ship to certain locations due to carrier limitations or legal restrictions. If we are unable to ship your order, we will notify you and issue a refund.
10. Contact Us
If you have any questions about shipping, please contact us: